Renoni

1-General

•The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with RENONI, hereinafter referred to as “RENONI”, “us” or ”we”, at our website, mobile website, or via telephone. 
•By using RENONI official and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

2-Prices and delivery charges

•The prices displayed at RENONI official include the statutory Value Added and delivery charge. 

•The delivery charge for each order will be the same, regardless of the size or weight of your order. If we are unable to deliver your order in full and have to make more than one delivery, there will be an additional charge for any subsequent deliveries. 

•We offer worldwide shipping but please note: all charges for duties, taxes and the carrier’s collection fee are in addition to the delivery of your order and shall be paid exclusively by you. 

•You should contact your local customs office for further information. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

3-Ordering/conclusion of contract
/Consultation
•consultation for design, measurements and fitting should be done 2-3weeks before assigned  delivery date.
•The ordering options available to you are via renoniofficial.com or mobile phones. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation.
• If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. 
•If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. 
•If, for any reason, alternative arrangements are necessary, a representative will contact you to settle the refund. For special or Haute Couture orders please contact us at: www.renoniofficial.com

4-Delivery

•Our Haute-couture will be specially created for you
•we aim to deliver within 2 to 3 weeks following confirmation of an order, unless otherwise agreed. 

•Please allow for an extra working days for deliveries, depends on where the items will be send. 

•If you have supplied us with your email address you will receive an email confirmation with your expected delivery details. 

•We will confirm the shipping of your order after we received the full payment.
You can check the status of your order directly with the appointed carrier with the tracking-number provided to you in our email with dispatch confirmation. You can also contact our client support through: www.renoniofficial.com one of our webshop assistants will update you on the status of your order.

5-Withdrawal of Order

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items, please send us an email as soon as possible to www.renonionline.com our shop assistant will guide you through your order. Please note that orders are processed as quickly as possible and that, once an order has been submitted, we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product please contact us at: www renoniofficial.com. For further information please check our Return Policy on our website.

6-Returns
& Exchange
RENONI official guarantees a full refund of the returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
•We will do our best to accommodate exchange requests, but given the limited inventory of our highly exclusive items, exchanges are subject to availability in the size you require and may take up to a month to complete. Please contact www.renoniofficial.com our web shop assistant will discuss your exchange options.