Vendor Operations Schedule

SCHEDULE A – VENDOR OPERATIONS SCHEDULE

For Idumota.com Marketplace Vendors

Last Updated: [Insert Date]

This Vendor Operations Schedule (“Schedule”) forms an integral part of the Idumota.com Vendor/Seller Agreement and governs the operational relationship between Idumota.com and all registered Vendors on the Platform.

Idumota.com is owned and operated by Azzur N Couth Limited.

By registering, listing products, or selling through the Platform, Vendors acknowledge and agree to comply with this Schedule.

The Platform reserves the right to amend this Schedule from time to time and will publish the latest version within the Vendor Dashboard and other designated communication channels.

1. MARKETPLACE PRICING STRUCTURE

Vendor Pricing Model

Idumota.com operates a marketplace pricing model where Vendors provide their preferred Vendor Price and the Platform determines the final customer-facing selling price.

The Vendor Price is the amount upon which Vendor earnings are calculated.

Marketplace Markup

The Platform applies a markup to Vendor Prices.

The minimum marketplace markup is:

30%

The Platform may apply higher markups based on:

  • Product category
  • Brand positioning
  • Market demand
  • Advertising costs
  • Marketplace campaigns
  • Seasonal pricing
  • Operational expenses
  • Competitive pricing strategy

The Platform retains sole discretion over the final selling price displayed to customers.

Illustrative Example

Vendor Price: ₦10,000

Minimum Marketplace Markup (30%): ₦3,000

Customer Selling Price: ₦13,000

Vendor Receives: ₦10,000

Platform Revenue: ₦3,000

Where a higher markup is applied, Vendor earnings remain based on the Vendor Price agreed at the time of sale.

Vendor Consent

By listing products on Idumota.com, Vendors acknowledge that:

  • Idumota.com controls the final retail selling price.
  • Idumota.com may apply markups exceeding 30%.
  • Idumota.com may run promotions, discounts, and campaigns.
  • Vendor payouts remain based on the Vendor Price at the time the order is placed.

2. PRICE CHANGE APPROVAL POLICY

Purpose

This policy promotes marketplace stability and customer confidence.

Automatic Price Adjustments

Vendors may increase prices by up to 15% within a 30-day period without prior approval.

Marketplace Review

Price increases between 15% and 30% within a 30-day period may be reviewed by the Platform.

Supporting information may be requested.

Marketplace Approval

Price increases exceeding 30% within a 30-day period require prior approval from Idumota.com.

The Platform reserves the right to approve, reject, or defer such requests.

Marketplace Authority

The Platform may:

  • Monitor pricing activity.
  • Investigate unusual pricing behavior.
  • Freeze listings pending review.
  • Restrict excessive price manipulation.

3. PRICE LOCK POLICY FOR CONFIRMED ORDERS

Once payment has been successfully received and an order has been confirmed:

  • The transaction price becomes final.
  • Vendors may not request additional payment.
  • Vendors may not increase the agreed Vendor Price.
  • Vendors may not cancel orders solely because market prices have increased.

The Vendor must fulfill the order at the Vendor Price accepted when the order was placed.

Violations may result in penalties, payout holds, suspension, or account termination.

4. VENDOR PAYOUT SCHEDULE

Vendor payouts are processed after:

  • Successful delivery; and
  • Expiration of the applicable return window.

Lagos Orders

Vendor payout eligibility begins:

24 Hours After Delivery

Orders Outside Lagos

Vendor payout eligibility begins:

48 Hours After Delivery

Payout Processing

Vendor payouts are processed:

Every Friday

Where Friday falls on a public holiday, payments may be processed on the next available business day.

Payment Method

Vendor earnings shall be paid via Nigerian bank transfer.

Vendors are responsible for maintaining accurate banking information.

5. ORDER PROCESSING REQUIREMENTS

To maintain marketplace standards, Vendors shall:

Acknowledge Orders

Within 12 hours of notification.

Prepare Orders

Within 24–48 hours after confirmation.

Maintain Inventory

Ensure accurate stock levels at all times.

Repeated failures may affect Vendor performance scores.

6. INVENTORY ACCURACY POLICY

Inventory Responsibility

Vendors are responsible for maintaining accurate inventory records.

Products listed on the Platform must be available for sale and immediate fulfillment.

Inventory Accuracy Standard

Minimum required inventory accuracy:

95%

Vendor Fault Cancellations

Orders cancelled because of:

  • Stock shortages
  • Inventory errors
  • Unavailable products
  • Failure to update stock

shall be classified as Vendor Fault Cancellations.

Cancellation Threshold

A Vendor Fault Cancellation Rate exceeding 5% of monthly orders may trigger review.

Enforcement Actions

The Platform may:

  • Issue warnings
  • Restrict listings
  • Reduce product visibility
  • Suspend accounts
  • Permanently remove Vendors

for persistent inventory violations.

7. SHIPPING RESPONSIBILITIES

Vendors shall:

  • Package products securely.
  • Meet dispatch deadlines.
  • Ensure products match descriptions.
  • Cooperate with logistics providers.
  • Deliver products in saleable condition.

Repeated shipping failures may affect Vendor ratings and marketplace standing.

8. RETURNS AND STORE CREDIT COMPLIANCE

All Vendors must comply with the Idumota Marketplace Return & Store Credit Policy.

Approved returns resulting from:

  • Wrong item delivery
  • Product defects
  • Damaged products
  • Product misrepresentation

may result in deductions from Vendor earnings and recovery of associated costs.

Where responsibility lies with the Vendor, return logistics costs may also be charged to the Vendor.

9. VENDOR PERFORMANCE STANDARDS

Minimum marketplace expectations include:

Performance MetricMinimum Standard
Order Fulfillment Rate95%
Delivery Success Rate90%
Product Accuracy Rate95%
Customer Response TimeWithin 24 Hours
Average Customer Rating4.0 / 5

Performance may be reviewed monthly.

10. VENDOR SCORECARD SYSTEM

The Platform may evaluate Vendors using:

  • Fulfillment rate
  • Delivery success
  • Return rate
  • Complaint rate
  • Product quality
  • Customer satisfaction
  • Response speed

Vendor categories may include:

Bronze Vendor

Newly onboarded Vendors.

Silver Vendor

Consistently compliant Vendors.

Gold Vendor

High-performing Vendors.

Premium Vendor

Top-performing Vendors receiving additional promotional opportunities.

11. ADVERTISING & PROMOTIONAL PROGRAMS

The Platform may offer:

  • Homepage promotions
  • Category promotions
  • Search result boosting
  • Email campaigns
  • Social media promotions
  • Marketplace campaigns

Participation may be free, invitation-based, subsidized, or fee-based.

12. FEATURED LISTINGS

Vendors may purchase enhanced visibility opportunities including:

  • Homepage Featured Products
  • Category Spotlight Placement
  • Search Priority Placement
  • Campaign Spotlight Placement

Applicable fees shall be determined by the Platform and may change periodically.

13. FRAUD PREVENTION & MARKETPLACE INTEGRITY

The Platform may investigate:

  • Counterfeit goods
  • Fake orders
  • Pricing abuse
  • Review manipulation
  • Identity fraud
  • Suspicious activity

Vendors must cooperate fully with investigations.

Failure to cooperate may result in suspension.

14. VENDOR PENALTIES

Level 1 Violations

Examples:

  • Slow response times
  • Late processing
  • Minor policy breaches

Possible Actions:

  • Warning notices
  • Performance monitoring

Level 2 Violations

Examples:

  • Excessive cancellations
  • Misleading listings
  • Poor customer service

Possible Actions:

  • Listing restrictions
  • Reduced visibility
  • Temporary payout holds

Level 3 Violations

Examples:

  • Counterfeit products
  • Fraud
  • Customer deception
  • Intellectual property violations

Possible Actions:

  • Immediate suspension
  • Permanent account termination
  • Legal proceedings

15. ACCOUNT REVIEW & SUSPENSION

Vendor accounts may be reviewed where:

  • Return rates exceed 15%.
  • Complaint rates exceed acceptable thresholds.
  • Fulfillment standards are repeatedly missed.
  • Fraud indicators are detected.

The Platform may impose:

  • Listing restrictions
  • Payout holds
  • Temporary suspension
  • Permanent removal

where necessary to protect marketplace integrity.

16. MARKETPLACE PROMOTIONS

The Platform may conduct:

  • Flash sales
  • Holiday promotions
  • New customer campaigns
  • Coupon programs
  • Category-specific promotions

Unless expressly agreed otherwise, Platform-funded promotions shall not reduce the Vendor Price payable to the Vendor.

17. PLATFORM AUTHORITY

Idumota.com reserves the right to:

  • Modify markup structures.
  • Adjust payout schedules.
  • Revise performance standards.
  • Introduce new Vendor tiers.
  • Amend operational requirements.
  • Introduce new marketplace programs.

Reasonable notice shall be provided where appropriate.

18. VENDOR SUPPORT

For Vendor-related enquiries:

Vendor Operations Team
Idumota.com

Email: vendors@idumota.com

General Support: info@idumota.com

Phone: +234 811 389 3852

Address: 318 Akin Ogunlewe Road, Lagos, Nigeria

Shopping Cart