IDUMOTA.COM VENDOR / SELLER AGREEMENT

Last Updated: May 30th 2026

This Vendor/Seller Agreement (“Agreement”) governs the participation of vendors and sellers (“Vendor”, “Seller”, “you”, or “your”) on Idumota.com (“Platform”), owned and operated by Azzur N Couth Limited (“Idumota”, “Company”, “we”, “us”, or “our”).

By registering as a Vendor on Idumota.com, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

1. Purpose of the Agreement

Idumota.com operates as a multi-vendor marketplace that enables independent vendors to market and sell products to customers through the Platform.

This Agreement establishes the rights, obligations, and responsibilities of vendors using the Platform.

2. Vendor Eligibility

To become a Vendor, you must:

Be at least 18 years old.
Have legal authority to operate a business.
Provide accurate registration information.
Provide valid identification documents when requested.
Maintain a valid phone number and email address.
Comply with all applicable Nigerian laws and regulations.

Idumota.com reserves the right to approve or reject any vendor application at its sole discretion.

3. Vendor Account Registration

The Vendor shall:

Provide truthful and complete information.
Maintain updated business details.
Protect account login credentials.
Accept responsibility for all activities conducted under the account.

The Vendor shall immediately notify Idumota.com of any unauthorized access or security breach.

4. Vendor Obligations

The Vendor agrees to:

Sell only products legally permitted under Nigerian law.
Deliver products matching the descriptions displayed on the Platform.
Maintain adequate inventory levels.
Fulfill orders promptly.
Respond professionally to customer inquiries.
Comply with Platform policies.
Cooperate during investigations and dispute resolution processes.

5. Product Listings

Vendors are solely responsible for:

Product titles
Descriptions
Images
Pricing
Specifications
Availability
Product accuracy

All listings must:

Be truthful.
Be current.
Not mislead customers.
Clearly disclose material product information.

The Platform may remove or edit listings that violate this Agreement.

6. Product Image Requirements

Vendors shall:

Upload clear and accurate images.
Use images that represent the actual product.
Avoid misleading edits or enhancements.
Own or have permission to use uploaded content.

The Platform may remove images that violate intellectual property rights or marketplace standards.

7. Prohibited Products

Vendors shall not list or sell:

Counterfeit goods
Stolen items
Illegal substances
Prohibited medicines
Weapons prohibited by law
Pornographic materials
Fraudulent products
Products infringing intellectual property rights
Any item prohibited under Nigerian law

The Platform may immediately remove prohibited listings without notice.

8. Pricing Policy

Vendors are responsible for setting product prices.

Prices must:

Be accurate.
Include applicable charges where required.
Not be misleading.

The Platform reserves the right to remove listings containing obvious pricing errors or deceptive pricing practices.

9. Orders and Fulfillment

Upon receiving an order, Vendors shall:

Confirm availability.
Prepare products for shipment.
Meet fulfillment timelines established by the Platform.
Ensure secure packaging.

Repeated order cancellations due to vendor fault may result in penalties.

10. Shipping Responsibilities

Vendors must:

Package products appropriately.
Ensure products are dispatched within required timelines.
Provide shipment information when requested.
Cooperate with logistics providers.

Failure to meet shipping standards may affect vendor performance ratings.

11. Returns and Store Credit Policy

Vendors agree to comply with the Idumota Marketplace Return & Store Credit Policy.

Where a return is approved due to:

Wrong item supplied
Defective item
Damaged item
Misrepresentation

the Vendor may bear associated return costs and marketplace deductions.

Vendors agree that approved customer refunds shall be issued as Store Credit in accordance with marketplace policy.

12. Vendor Performance Standards

The Platform may monitor:

Order fulfillment rate
Delivery success rate
Customer complaints
Return rates
Product quality
Customer ratings

Failure to maintain acceptable performance standards may result in corrective actions.

13. Vendor Fees and Commission

The Platform may charge:

Sales commissions
Listing fees
Advertising fees
Promotional fees
Service charges

Applicable fees shall be communicated to Vendors and may be updated from time to time.

The Platform reserves the right to deduct applicable fees before remitting Vendor earnings.

14. Vendor Payments

Vendor earnings shall be paid according to the Platform’s payout schedule.

Payments may be withheld where:

Orders are under dispute.
Fraud investigations are ongoing.
Returns remain unresolved.
Account verification is incomplete.

The Platform may require Vendors to provide bank account details and verification documents before payment.

15. Intellectual Property

Vendors retain ownership of their trademarks, logos, and original content.

By uploading content to the Platform, Vendors grant Idumota.com a non-exclusive, royalty-free license to:

Display products
Market products
Promote listings
Use product images and descriptions for advertising and promotional purposes

16. Customer Data Protection

Vendors shall:

Use customer information solely for fulfilling orders.
Maintain confidentiality of customer data.
Comply with applicable privacy laws.
Not sell, disclose, or misuse customer information.

Violation may result in immediate suspension.

17. Fraud Prevention

The Platform may investigate:

Fake orders
Fraudulent listings
Counterfeit products
Manipulated reviews
Suspicious transactions

Vendors agree to cooperate fully during investigations.

18. Suspension and Account Restrictions

The Platform may suspend or restrict a Vendor account for:

Policy violations
Excessive complaints
Fraudulent conduct
Counterfeit goods
Repeated shipping failures
Misleading listings
Abuse of customers

Suspension may occur without prior notice where necessary to protect customers or the Platform.

19. Termination

Either party may terminate this Agreement.

Idumota.com may immediately terminate Vendor access where:

Fraud is detected.
Illegal activities occur.
Material breaches of this Agreement are committed.

Termination does not remove outstanding financial obligations.

20. Indemnification

The Vendor agrees to indemnify and hold harmless Azzur N Couth Limited, its officers, employees, affiliates, agents, and partners from any claim, liability, loss, damage, cost, or expense arising from:

Vendor products
Product defects
Intellectual property violations
Regulatory violations
Breach of this Agreement

21. Limitation of Liability

To the maximum extent permitted by law, Idumota.com shall not be liable for:

Loss of profits
Business interruption
Indirect damages
Customer disputes
Vendor operational losses

The Platform’s total liability shall not exceed the fees received from the Vendor during the transaction giving rise to the claim.

22. Governing Law

This Agreement shall be governed by the laws of the Federal Republic of Nigeria.

23. Dispute Resolution

Any dispute arising from this Agreement shall first be resolved through good-faith negotiations.

Where negotiations fail, disputes shall be submitted to the competent courts located in Lagos State, Nigeria.

24. Amendments

The Platform may amend this Agreement from time to time.

Continued use of the Platform after updates are published constitutes acceptance of the revised Agreement.

25. Contact Information

Azzur N Couth Limited

Address: 318 Akin Ogunlewe Road, Lagos, Nigeria

Email: info@idumota.com

Phone: +234 811 389 3852

Website: www.idumota.com