Welcome to the Idumota.com Help Center.
We’re here to help you shop with confidence, track your orders, manage returns, and get support whenever you need it.
- Browse products on Idumota.com.
- Add desired items to your cart.
- Proceed to checkout.
- Enter your delivery information.
- Complete payment.
- Receive your order confirmation.
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers via Credit Cards, Debit Cards or other payment methods as operated by our secured payment partners.
Note that additional exchange fee may apply if your currency is other than US dollars.
Orders may be cancelled before they have been processed for shipment.
Once an order has been dispatched, cancellation may no longer be possible.
Contact Customer Support immediately if you need assistance.
Within Lagos
1–3 Business Days
Outside Lagos
3–7 Business Days
Remote Locations
5–10 Business Days
Delivery timelines may vary depending on logistics availability and other factors.
You can track your order through the Order Lookup page using your Order Number.
If tracking information is unavailable, contact Customer Support.
Yes.
Idumota.com delivers worldwide and across Nigeria through approved logistics partners.
Some locations may experience longer delivery times.
Yes, eligible products may be returned in accordance with our Return & Store Credit Policy.
Within Lagos
Within 24 hours of delivery.
Outside Lagos
Within 48 hours of delivery.
Outside Nigeria
Within 48 hours of delivery.
Returns may be approved if:
- The wrong item was delivered.
- The item is defective.
- The item was damaged during delivery.
- The item is significantly different from the product description.
- The item has missing parts or accessories.
Photo or video evidence may be required.
Approved returns are refunded as:
Store Credit
Store Credit:
- Can be used for future purchases.
- Cannot be withdrawn as cash.
- Is typically issued after return verification.
Click Become a Seller and complete the vendor registration process.
Applicants may be required to provide:
- Business information
- Contact information
- Banking details
- Identification documents
Vendor payouts are processed after:
- Successful delivery
- Expiration of the applicable return window
- Resolution of any disputes
Vendors provide their Vendor Price.
Idumota.com determines the final customer-facing retail price and may apply marketplace markups, promotions, or discounts.
Use the password reset option on the login page.
If you are unable to regain access, contact Customer Support.
Log in to your account and visit:
My Account → Account Settings
You can update:
- Name
- Email Address
- Phone Number
- Delivery Addresses
Vendors are required to upload clear and accurate product images.
However, slight differences in color or appearance may occur due to:
- Screen settings
- Lighting conditions
- Photography variations
Use our:
- Men’s Size Guide
- Women’s Size Guide
- Kids’ Size Guide
available throughout the website.
Need additional assistance?
Phone
+234 811 389 3852
Business Hours
Monday – Saturday
9:00 AM – 6:00 PM