PRIVACY POLICY
Last Updated: [Insert Date]
1. Introduction
Welcome to Idumota.com (“Idumota”, “we”, “our”, or “us”).
Idumota.com is owned and operated by Azzur N Couth Limited. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit, register, buy, sell, or otherwise use our website and services.
By accessing or using Idumota.com, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
When you create an account, place an order, become a vendor, contact us, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Business name (for vendors)
- Government-issued identification (where required)
- Bank account details (for vendor payouts)
- Tax identification information (where applicable)
Transaction Information
We may collect:
- Products purchased or sold
- Order history
- Payment confirmations
- Refund and return records
- Shipping information
Technical Information
When you use the Platform, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Location information
- Referral URLs
- Website activity and usage data
Communication Information
We may collect information contained in:
- Customer support requests
- Emails
- Reviews and ratings
- Messages exchanged through the Platform
3. How We Use Your Information
We use your information to:
- Create and manage accounts
- Process orders and transactions
- Facilitate communication between buyers and sellers
- Verify user identities
- Process payments and vendor payouts
- Deliver products and services
- Provide customer support
- Improve website performance and user experience
- Detect fraud and unauthorized activities
- Comply with legal obligations
- Send service-related notifications
- Send marketing communications where permitted
4. Legal Basis for Processing
Where applicable, we process personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of users and platform security
5. Sharing of Information
We do not sell personal information to third parties.
We may share information with:
Sellers and Vendors
To facilitate transactions, certain information such as your name, phone number, and delivery address may be shared with sellers and vendors involved in fulfilling your order.
Service Providers
We may share information with trusted third parties providing:
- Payment processing
- Shipping and logistics
- Cloud hosting
- Analytics services
- Customer support services
- Security monitoring
Legal Authorities
We may disclose information when required by law or when necessary to:
- Comply with legal obligations
- Protect our rights
- Prevent fraud
- Respond to lawful government requests
6. Payment Information
Payments on Idumota.com may be processed by third-party payment providers.
We do not store full debit card, credit card, or payment account credentials on our servers.
Payment information is handled according to the security and privacy policies of the applicable payment provider.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember login sessions
- Improve website functionality
- Analyze website traffic
- Personalize user experiences
- Enhance security
Cookies may be disabled through your browser settings; however, some website features may not function properly if cookies are disabled.
8. Marketing Communications
We may send:
- Order updates
- Account notifications
- Service announcements
- Promotional offers
- Newsletters
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Resolve disputes
- Enforce agreements
- Comply with legal and regulatory requirements
When information is no longer required, it will be securely deleted or anonymized.
10. Data Security
We implement reasonable technical, administrative, and organizational measures to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Despite our efforts, no online platform can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
11. User Rights
Subject to applicable laws, users may have the right to:
- Access their personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing activities
- Object to marketing communications
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact details provided below.
12. Vendor Privacy Obligations
Vendors who receive customer information through the Platform must:
- Use such information solely for fulfilling orders and providing customer service
- Maintain appropriate security measures
- Comply with applicable privacy laws
- Refrain from selling or improperly sharing customer data
Violation of these requirements may result in suspension or termination of vendor accounts.
13. Children’s Privacy
Idumota.com is not intended for use by children under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
14. Third-Party Links
The Platform may contain links to third-party websites and services.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
15. International Data Transfers
Where necessary, personal information may be processed or stored in locations outside Nigeria by trusted service providers.
We take reasonable steps to ensure that appropriate safeguards are in place to protect such information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective when posted on the Platform.
Your continued use of Idumota.com following any updates constitutes acceptance of the revised Privacy Policy.
18. Behavioural Advertising and Marketing
We may use your Personal Information to provide personalized advertisements, promotional campaigns, and marketing communications that we believe may be relevant to your interests.
This may include the use of:
- Google Analytics
- Meta (Facebook) Advertising Services
- Search Engine Advertising Platforms
- Remarketing and Retargeting Technologies
- Other advertising and analytics providers
These providers may use cookies, pixels, tags, and similar technologies to collect information regarding your interactions with the Platform.
You may opt out of personalized advertising through the settings provided by the applicable advertising platform or your browser settings.
19. Analytics and Tracking Technologies
To improve our services and understand how users interact with the Platform, we may use analytics tools and technologies that collect information such as:
- Pages visited
- Products viewed
- Search queries
- Device information
- Browser information
- Referral sources
- Time spent on pages
- Purchase activity
Such information helps us improve user experience, security, marketing effectiveness, and Platform performance.
20. Automated Fraud Prevention
To protect our users and the Platform, we may use automated systems to identify and prevent potentially fraudulent transactions, suspicious account activity, unauthorized access attempts, and payment risks.
Such automated processes are designed to enhance security and generally do not result in decisions with significant legal effects on users without human review.
21. Your Privacy Rights
Depending on your jurisdiction and applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Restrict certain processing activities.
- Object to direct marketing communications.
- Withdraw consent where processing is based on consent.
- Request a copy of your information in a portable format.
- Lodge a complaint with a relevant data protection authority.
We may request verification of identity before responding to privacy-related requests.
22. Data Protection Compliance
Idumota.com is committed to complying with applicable data protection and privacy laws, including the Nigeria Data Protection Act (NDPA), Nigeria Data Protection Regulation (NDPR), and other applicable legal requirements.
Where required by law, we will implement appropriate safeguards to ensure the lawful processing, storage, and transfer of personal information.
23. Cookie Categories
The Platform may use the following categories of cookies:
Essential Cookies
Required for website functionality, user authentication, security, shopping cart management, and checkout processes.
Performance and Analytics Cookies
Used to understand how visitors interact with the Platform and improve website functionality.
Functional Cookies
Used to remember user preferences and settings.
Advertising Cookies
Used to deliver relevant advertisements and measure advertising effectiveness.
Social Media Cookies
Used when users interact with social media integrations and sharing features.
24. Managing Cookies
Most web browsers automatically accept cookies. Users may choose to disable or delete cookies through browser settings.
Please note that disabling cookies may affect certain features and functionality of the Platform, including account access, shopping cart functionality, and personalized experiences.
25. Do Not Track Signals
Some web browsers provide a “Do Not Track” feature that signals websites not to track your online activities.
Because there is currently no universally accepted standard governing responses to such signals, Idumota.com may not respond differently when a Do Not Track signal is received.
26. Complaints and Data Protection Authority
If you believe your privacy rights have been violated or you are dissatisfied with how we have handled your personal information, you may contact us using the details below.
You may also submit a complaint to the relevant data protection authority in Nigeria or any other applicable regulatory authority with jurisdiction over your privacy rights.
27. Contact Information
For privacy-related questions, requests, or complaints, please contact:
Azzur N Couth Limited
318 Akin Ogunlewe Road, Lagos, Nigeria
Email: info@idumota.com
Phone: +234 811 389 3852
Website: www.idumota.com