By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our services.
This Shipping & Delivery Policy governs the shipment, delivery, and receipt of products purchased through Idumota.com (“Platform”). Idumota.com is a multi-vendor marketplace operated by Azzur N Couth Limited, connecting buyers with independent vendors across Nigeria. By placing an order on the Platform, you agree to the terms outlined in this Shipping & Delivery Policy.
Idumota.com delivers products across Nigeria, West Africa, Africa, and the rest of the World through approved logistics partners.
Delivery availability may vary depending on:
- Customer location
- Vendor location
- Product type
- Logistics coverage area
- Security conditions
- Government restrictions
Some remote locations may experience longer delivery times or additional shipping charges.
Once an order is successfully placed and payment is confirmed:
- The order is transmitted to the vendor.
- The vendor prepares and packages the item.
- The item is handed over to the designated logistics partner.
- Shipment tracking information may be provided where available.
Orders are typically processed within 24–72 hours, excluding weekends, public holidays, and unforeseen disruptions.
Estimated delivery timelines are as follows:
Within Lagos
- 1–3 business days
Outside Lagos
- 3–7 business days
Remote Locations
- 5–10 business days or longer depending on accessibility
Delivery timelines are estimates only and are not guaranteed.
Shipping fees are calculated based on factors including:
- Delivery location
- Product weight
- Package dimensions
- Number of items ordered
- Logistics provider rates
Applicable shipping charges will be displayed during checkout before payment is completed.
Idumota.com reserves the right to update shipping rates without prior notice.
Our logistics partners may attempt delivery to the provided address.
If a customer is unavailable:
- Additional delivery attempts may be made.
- The customer may be contacted for rescheduling.
- Additional delivery fees may apply.
Repeated failed delivery attempts may result in order cancellation.
Customers are responsible for:
- Providing accurate delivery information.
- Providing a reachable phone number.
- Being available to receive deliveries.
- Inspecting packages upon delivery.
Idumota.com shall not be responsible for delays or failed deliveries resulting from incorrect customer information.
An order shall be considered successfully delivered when:
- The customer signs for the package; or
- Delivery is confirmed through the logistics provider’s system; or
- The package is delivered to the address provided during checkout.
Proof of delivery may include:
- Delivery signatures
- Delivery photographs
- OTP verification
- Electronic delivery confirmation
Customers are strongly encouraged to inspect products immediately upon receipt.
Any issue regarding:
- Wrong items
- Damaged products
- Missing items
- Defective products
must be reported within the timelines specified in the Return & Store Credit Policy.
Reporting Window
Within Lagos
- Within 24 hours of delivery
Outside Lagos
- Within 48 hours of delivery
Failure to report issues within these periods may affect eligibility for return approval.
While we strive to ensure timely deliveries, delays may occur due to:
- Weather conditions
- Traffic disruptions
- Public holidays
- Vendor processing delays
- Security concerns
- Force majeure events
- Logistics provider issues
Idumota.com shall not be liable for delivery delays caused by circumstances beyond its reasonable control.
A shipment may be considered lost if it cannot be located after a reasonable investigation by the logistics provider.
If a package is confirmed lost:
- The Platform will investigate the incident.
- The vendor and logistics provider will be contacted.
- Appropriate compensation, replacement, or store credit may be provided where applicable.
Each case will be reviewed individually.
If a product arrives visibly damaged:
Customers should:
- Take clear photographs or videos.
- Retain all packaging materials.
- Contact customer support immediately.
- Submit evidence through the return request process.
Claims without supporting evidence may be rejected.
Because Idumota.com operates as a multi-vendor marketplace, products ordered in a single transaction may originate from different vendors.
As a result:
- Items may be shipped separately.
- Items may arrive on different dates.
- Separate tracking information may be issued.
Customers acknowledge and accept this possibility when placing orders.
Orders may be returned to the vendor if:
- The customer provides an incorrect address.
- The customer cannot be reached.
- The customer refuses delivery.
- Delivery attempts repeatedly fail.
Any additional shipping costs incurred for re-delivery may be charged to the customer.
Accordion Content
All vendors using the Platform must:
- Process orders promptly.
- Package products securely.
- Provide accurate inventory information.
- Comply with shipping timelines.
- Ensure products match descriptions and images.
Failure to meet shipping standards may result in:
- Vendor penalties.
- Listing restrictions.
- Account suspension.
- Removal from the Platform.
Accordion Content
Idumota.com shall not be liable for delays or failures caused by events beyond its reasonable control, including:
- Natural disasters
- Floods
- Epidemics or pandemics
- Government actions
- Civil unrest
- Transportation disruptions
- Power outages
- Telecommunications failures
Accordion Content
This Shipping & Delivery Policy should be read together with the Platform’s Return & Store Credit Policy.
Where a delivery issue qualifies for a return, replacement, or compensation, the procedures outlined in the Return & Store Credit Policy shall apply.
Approved returns are refunded only as Store Credit in accordance with the Return & Store Credit Policy.
Idumota.com reserves the right to amend this Shipping & Delivery Policy at any time.
Updated versions shall become effective immediately upon publication on the Platform.
Continued use of the Platform constitutes acceptance of any revised policy.
For questions regarding shipping, delivery, or order status, please contact:
Azzur N Couth Limited
Address: 318 Akin Ogunlewe Road, Lagos, Nigeria
Email: info@idumota.com
Phone: +234 811 389 3852
Website: www.idumota.com